Case 06 · Franchise · Website leads

From boosted posts to 2,400 leads a month, across every franchise territory

A national home-services franchise with more than a hundred locations that had been buying TV and boosting posts. Meta lead generation launched at the end of March 2026. Five months later it delivers 2,000 to 2,400 website leads a month at $7 to $10 each, from one structure that covers every territory.

ClientNational home-services franchise · 100+ locations. Named on request.
ChannelMeta Ads · website leads optimized on the pixel lead event
PeriodMarch 2026 to today · 6 months
My roleMedia buyer inside an agency team: campaign builds, territory targeting, monthly creative publishing, weekly optimization

The results

  • 10,793Website leads from April to August 2026, on $90,000 of ad spend. A blended cost per lead of $8.35.
  • $7.21Cost per lead in the launch month, April, on $16,600. August closed at $7.72 on $18,900, with the most leads of any month.
  • 7,973Zip codes, every franchise territory, loaded into a single ad set. Meta's limit was assumed to be 2,500. It is not.
Before · March 2026
3
$1,100 in boosted postsno lead campaignleads in the month
After · August 2026
2,444
$18,900 spend$7.72 per leadleads in the month
Bars of leads per month from April to August 2026, between 1,711 and 2,444, with a line of cost per lead between $7 and $11.
Account-level monthly insights from the Meta Marketing API. Leads are pixel lead events on the franchisor's booking form, all territories combined.

The context

Franchise lead generation has one hard problem: every location wants leads from its own territory and nowhere else. Territories are lists of zip codes, thousands of them, with overlaps and gaps, and Meta's interface was not built to hold them. The other problem is scale. A national campaign spends in a month what a small agency's whole portfolio spends, so a structural mistake costs real money fast.

Before March 2026 the brand's Meta presence was boosted posts from the organic calendar, about a thousand dollars a month, and no lead campaign at all.

What I did

Stage 1: three campaigns, one job each

March 31 to April 2026

  • A prospecting campaign for the core service, CBO, with one ad set per monthly creative batch. A retargeting campaign, ABO, for site visitors and social engagers. A small profile-visits campaign running UGC that feeds the retargeting pool.
  • Every ad set optimizes on the pixel's lead event with lowest-cost bidding. The form and the landing page are the franchisor's, one standard for every location, so a lead means the same thing in every territory.
  • Launch month: 2,306 leads at $7.21.

Stage 2: a creative batch a month, retargeting funded first

May to August 2026

  • Monthly creative batches from the brand's organic calendar, rewritten as ads with a booking call to action. Each batch gets its own ad set so it is judged against the previous month's on cost per lead.
  • Retargeting became the cheapest source in the account, $7.63 a lead against $11.50 for prospecting in September, so its budget goes up first whenever there is room.
  • Volume held between 1,700 and 2,450 leads a month with the budget flat at $17,000 to $19,000.

Stage 3: the territory list, loaded once and verified

September 2026

  • Rebuilt the geography from the franchisor's own territory list: 8,524 rows, 7,994 unique zip codes, 7,973 that Meta accepts as targetable. Loaded into the live ad sets in one pass through the API.
  • Verified the count with the API's targeting readout rather than the interface, which shows the cluster and not what is inside it.
The lesson: on a franchise account the targeting is a data problem before it is a media problem. Get the territory list right once, verify it, and the auction does the rest.

What did not work

  • May. Cost per lead rose from $7.21 to $10.60 as the launch creative aged and the second batch arrived late. A month of learning lost to a content calendar.
  • A second prospecting campaign for the brand's other service never matched the core campaign's cost per lead and was paused after $10,000. Same audience, weaker offer.
  • 21 of the franchisor's zip codes do not exist as targetable areas in Meta. They came back as errors twenty at a time and had to be removed round by round before the list would validate.

What this looks like for an agency partner

This account gets a monthly build from the brand's content calendar published within a day of delivery, territory targeting maintained from the franchisor's own list, and a weekly note on cost per lead by campaign. The agency's account manager runs the client meeting with numbers that are already in the report.

$350 per account, per month, fixed. No minimums.